See Interface in version 2016 and earlier Users can access their personal information in the User information zone.Users are managed in the employee directory which lists all internal employees as well as the employees of external service providers and subcontractors.
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Employee access management: Identification of users with access to Service Manager by assigning a login, password and user profile.Restrictions are used to specify each user's functional scope in Service Manager.Each user can have only one user profile.User profiles: Access restrictions to Service Manager objects such as menus, screens, fields, filters, views or wizards.You can define restrictions based on the business activities of users, their responsibilities or geographical location, etc.Users can belong to one or more domains which are shown in the User information zone.Domains: Access restrictions to data in Service Manager databases, e.g.Secure access to Service Manager data is based on three concepts: An error message will appear if the screen resolution cannot display the app.Users can modify their interface language in My Details in the user information zone.It is used to display the management dashboard, trends, news articles, etc.Its layout is based on the Service Apps app specific to each customer.This menu item is always found at the top of the menu pane. You can access the Home page via the Home item in the menu pane.They can also add favorites and links to websites, apps and quick access commands /. Users can customize it with the relevant menu items they are authorized to access via their user profile.The pane appears in all Service Manager app screens.It contains a customizable logo, a search field that also displays the browsing history and actions performed, a notification bar, the User information zone and the logout button.The banner appears in all Service Manager app screens.Specific to: Service Manager later than 2016.